Fall into Love with Hotels — the Interview by Tonny Y.Qin, the General Manager of Sheraton Qiandao Lake Resort 酒店是我的爱人 —— 访杭州绿城千岛湖喜来登度假酒店总经理秦瀛

Tonny is microscopic minded, elegant yet humorous. The atmosphere is always good whenever talking with him. “My hobby is my job!” Tonny thinks the hotel industry is glamorous but also very tough. “Having interest in the industry is not enough for survive, you have to dully devote yourself into this job, falling into love with it. You will then feel the joy and pleasure from the hard work and would be sustainable for staying here.

“Qiandao Lake is peaceful. It could ease your impetuousness, makes you calm and peaceful. A three or four days stay is definitely worthful, which would keep you away from your business life. You would be able to feel the inner peace and would leave with a refreshing mind. This is the uniqueness of the Qiandao Lake.”

What are the main characteristics for Sheraton Qiandao Lake Resort?

The hotel is featured with 249 guest rooms and suites, and 90% of them with the 270 degrees lake view. So I always say that “You don’t need to visit Qiandao Lake, as you’ll be soaked in the spectacular views of Qiandao Lake if you stay with us.”

The hotel also has two indoor swimming pools and three outdoor swimming pools, while the massage pool is the key characteristic in summer. We will upgrade our outdoor swimming pools next year, which will make the pool and the Qiandao Lake to be on the same horizontal level. We believe the hotel will be more attractive. For sure, in order to ensure the in house guests’ experiences, they are always in priority for using the pools.

In your opinion, what’s the brand value of Sheraton?

Sheraton is working for bringing people together. It’s about bringing communication back to the travel experience. Sheraton creates opportunities to connect – to home, to colleagues, and to friends, both old and new. In Sheraton, we are not only serving the hotel guests, but also our staffs.

We share our life experiences, and enjoy the life together. This is the charm of the Sheraton brand.

What are the characteristics of the hotel’s services?

We will try to perceive our guests’ preferences before they check-in. These information can be obtained from the SPG System or our sister hotels. We just upgraded the hotel facilities for our specific target customers. Like the newly decorated Kid’s Club, the total area has been increased to 200 square meters. And the nearby Link@Sheraton will have the parents enjoy their leisure time, while the kids to find more fun in the Kid’s Club.

Besides the Sheraton Club, Sheraton Fitness programmed by Core Performance, Sheraton Sweet Sleeper TM, Link@Sheraton and Social Hour, we will try our best to meet the needs of our guests. Personalized service goes beyond guests’ expectation.

Sheraton Qiandao Lake Resort shows great advantages in the terms of MICE and wedding, what do you think?

With ten function rooms encompassing 1,694 square meters, Sheraton Qiandao Lake Resort is the first choice for MICE events in the Qiandao Lake area. Our 750 square meter pillar free Grand Ballroom with the optional outdoor area could meet the a variety of conferences and banquets’ needs.

We launched out a very attractile wedding campaign, booking the 2015 wedding banquet could have the extra super benefits before October 31st. There will be a complimentary wedding trip to internal coastal city, like Hainan, Dalian or Qingdao, including two nights staying and round trip tickets for two. For those who are not local Qiandao Lake, we offer 5 complimentary deluxe lake view rooms for each table. By the peculiar way of holding the wedding and having their big day by the lake, we wish to make the traditional wedding to be a memorable trip with thier relatives and friends for the new couple.

So what’s your suggestion for those who are green?

The hospitality industry is lacking of professionals. While, I will say “More haste, less speed”. The first thing for entering the hospitality industry is to build the solid foundation. You will be successful with your hard work.

思维缜密的秦瀛，为人儒雅、谈吐幽默，每每总能令谈话的气氛活跃起来。“我的爱好就是工作。”在秦瀛眼里，酒店这个行业，很光鲜也很辛苦，“你不能仅仅靠喜欢而坚持，要全身心投入这份工作，唯有爱上它，才能持之以恒，在辛苦中感受快乐，享受乐趣”。

“千岛湖是一片与世无争的湖，它能让你瞬间放下浮躁，感受平静。它值得你在忙碌后，花个三四天时间，让自己在事业生活之余，感受内心的宁静，收获一些感悟，这是千岛湖独特的魅力所在。”

杭州绿城千岛湖喜来登最大的特色有哪些？

我们有着249间客房，90%都能尽览270度的开阔湖景，我常常开玩笑，来住喜来登，都不用游千岛湖了，因为在房间里已经能领略千岛湖的全貌。

酒店还配备了2个室内泳池和3个室外泳池，其中漩涡池更是夏季的特色。明年酒店会对室外泳池进行升级改造，让泳池与千岛湖的湖面成为一个水平面，会让酒店更具有吸引力。当然，为了保证客人的入住体验，我们的泳池会适度管控，优先向住店客人开放。

在您眼里，喜来登有着怎样的品牌价值？

喜来登的品牌文化，是希望打造一个旅行者的聚会场所，温暖亲切、联系感应、共通共享——是品牌的核心价值。对喜来登来说，我们的服务对象不仅是住客，还有我们的员工。

我们分享人生的感悟，并且一起享受人生，这是喜来登品牌的魅力所在。

酒店都有哪些特色服务？

我们会试图在客人入住前就了解其喜好，这些可以通过喜达屋的全球会员系统获知，或是从姐妹酒店获得相关的信息。其次，我们针对特有的客户群，进行了酒店设施的升级，比如刚刚改造好的儿童乐园，面积增加至200多平米，且新址毗邻Link@Sheraton微软网吧，让随父母出行的小朋友在酒店找到更多乐趣的同时，父母们也能畅享休闲时光。

除了喜来登行政酒廊、喜来登健身中心、甜梦之床、Link@Sheraton及乐聚时光等喜来登品牌特色服务之外，我们还会尽力满足客人的各种需求，以个性化服务，超越客人的期待。

酒店在MICE和婚庆方面有着极大的优势，您如何看待？

我们拥有10间多功能厅，拥有千岛湖最大的会议设施 (面积共达1694平米)，是本地MICE场所的首选。最大750平米的无柱宴会厅，加上许多户外的区域，能够满足各种会务以及婚宴的需求。

近期在婚宴方面，我们推出了非常具有吸引力的优惠活动，在10月31日之前，提前预订2015年的婚宴，可享受酒店额外送出的蜜月旅行大礼，包含双人往返机票与住宿；针对外地客人，我们还制定了每桌婚宴赠送5间免费客房的礼遇，我们希望用这种特殊的方式，吸引更多的外地新人来风景优美的千岛湖畔，见证他们人生的重要时刻。让传统的婚礼变成一场亲朋好友一起的难忘旅行。

您对刚进入酒店行业的职场新人都有哪些建议？

酒店行业还是非常缺乏人才的，但我觉得欲速则不达。进入酒店行业，首先要把基础打扎实，夯实基础后坚持努力，就一定会成功。

by